Justin Flitter
Justin Flitter

Book me to present at your event

Book me to speak to your team or at your conference - Contact me today

Recently published in

5 Tech Trends That Will Disrupt Kiwi Marketing


I've written content for


On the Blog - OraHQ

HelpJuice Blog - Top 4 Experts in Customer Service Share Advice


Conferenz - Content Marketing Blog - Good content starts with good banter


Mind Your Own Business - MYOB Blog: The Pulse

Marketing Association - Social Media Blog

2011 Rugby World Cup 


Recognised in 2011 as one of the top 25 most influential people on Customer Service by MindTouch

Recognised in 2013 as #20 in The Top 100 Most Social Customer Service Pros On Twitter  - http://huff.to/16fQav3 


Reaction to Mark Pesce's Planet of the Apps talk at the Digital Disrupt event.

New Zealand Marketing Summit - conference reaction

January 2013 - Radio Live - Wallace Chapman - Twitter vs Facebook

TVNZ Breakfast: 2011 Election Campaign and the use of Social Media

June 22nd 2011: The Future of Facebook part 1. TV3NZ

KONAK MEDYA - Istanbul - Information Age - Social media strategy needs to understand how to speak (Turkish)

The @Massey_UniAlumni magazine on page 46

April 17th 2011: The Cafe Office - One News TVNZ

January 13th 2011: Social Media - The good, the bad and the twits. 3 News

October 30th 2010: Fonterra commits Facebook suicide. 3 News

October 14th 2010: Why Twitter influences cross-cultural engagement. Mashable

August 30th 2010: Facebook Advertising | Social Media Marketing. Facebook-Advertising-Marketing.com

August 12th 2010: An Interview. IdeaMensch

May 2nd 2009: The OSI Interview. Oldsoulink.com


Events I've presented at

2014 Events

NZSOMO June 30th - Viaduct Events Centre. Content Marketing

Content Marketing Conference - April 9-10 2014 - Auckland - View my talk here

2013 Events

August 20th - Webinar - Delivering Social Customer Service – More than just having a presence on Facebook, Twitter and LinkedIn

Social Media and Mobile Apps Conference in Auckland - June 2013

2012 Events

May 29/30: Customer Analytics and Marketing Optimisation - The Strengths of Social Media Analytics

June 14: NZCS #YoungIT - The Business of Social

June 26/27: The 2012 Social Media and Mobile Apps Forum - Developing an integrated Social Media Strategy and Day Two Workshop

August 28: Virtual Assistance Conference - Being Human in a Virtual World

April 30th 2012: SportNZ conference. Connections 2012. Presented The Social Media Game Plan and SportNZ Case Studies

March 23rd 2012: ClubsNZ Annual Conference -  3o min keynote about NZ Social Media Climate and getting started advice

February 13/14 2012: Information Management Summit:

2011 Events

E-Tourism Conference 2011: Social Media Workshop

September 28th 2011: Public Sector - EA/PA Conference - 1 hour workshop

September 13th 2011: In The Bag - Social Networking in 60 Minutes a day

August 25th 2011: Media Sense - Panel Debate on Social Analytics and ROI

June 28th 2011:  NZSoMo - Social Media Marketing Forum - Social Media Strategy

April 19th 2011: How to run Social Campaigns. Students Against Drunk Driving

April 2011: Auckland E-Commerce Managers meet-up

April 2011: Fairfax Magazine Editors Forum

2009 Events

October 2009: International Best Practice. Social Media Junction.


  • Newmarket Business Association
  • Paihia Business Association


March 2013 - NBR - The problem with social media 'consultants' 

January 2013 - Stuff.co.nz - Kiwi - Facebook loses its cool

January 2013 - Marketing Association Blog - Edgerank Changes

January 2013 - National Business Review - Auckland Council Parking Ticket Fiasco

August 2012: Ponsonby News - Ponsonby on Instagram

February 2012: National Business Review - Online - "Pinterest dos and Dont's" - Jen Corbett

January 2012: 2012 Beginners Guide to Social Media for Businesses

December 2011: National Business Review - Page 26 - "What businesses are doing wrong with social media"

September 2011: New Zealand Marketing Magazine -  p83: The Secrets of Successful Socialising

February 2011: A guide to supporting your customers through Twitter. Zendesk

May 2009: Helpdesk Deconstruction. Whitepaper

April 2009: The Essential Customer Service Whitepaper for 2009. With Laurie Brown