This is why you should pay attention to Foursquare
AND of course deliver better customer service.
We arrived in Melbourne last weekend and checked in to the Sebel Hotel in Albert Park. Only to be greeted with this message
If you ever needed it this is a stark reminder why you should manage your own Foursquare venue. Sebel don't own this venue.
A few days later we we're in Adelaide watching a magnificent sun set. We decided to walk to the end of the pier and have some bubbles and desert. We sat down at Sammys, received water and menus and ordered two glasses of bubbles and the pena cota. No issues there until the waitress bought us our desert and said "look just so you know we don't usually serve deserts without a main". I was stunned and as I went to pay discovered this had come from management was totally disgusted and made a point about rude staff and poor attitudes towards customers. I was astounded how uncomfortable we were made to feel.
So do you manage your company's Foursquare profile? If not hurry up because if these two businesses did the picture to future customers might be some what different...