More brands are making a commitment to Social #Custserv
Brands are making a bigger commitment to Community Management and Social Customer Service.
Social Bakers released this report today and listed the brands that are top performers in each sector. While some brands remain super slow to respond the good news is that brands are responding to most questions on Twitter and Facebook.
Hopefully in the next 12 months average response times will come down to less than 90 minutes and brands will respond to over 80% of all questions.